Helpdesk/Service Desk Specialist

Join NYGC Services, Inc. as a Helpdesk/Service Desk Specialist and become a vital part of our dynamic IT support team. In this role, you will provide exceptional technical assistance to our users, ensuring smooth operations and minimal downtime. Based in the vibrant and culturally rich areas of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of our operations, supporting a diverse and international team.

As a Helpdesk/Service Desk Specialist, you will be the first point of contact for all IT-related issues, providing timely and effective solutions. You'll work closely with our team to troubleshoot problems, install and configure software, and ensure that our systems are running optimally. This role offers a unique opportunity to work in a fast-paced, multicultural environment, with the chance to grow and develop your skills in a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware and software issues.
• Monitor and maintain IT systems, ensuring minimal downtime and optimal performance.
• Document and track all IT incidents and service requests using tools like ServiceNow, Jira, or similar.
• Escalate complex issues to senior IT staff as needed.
• Install, configure, and maintain software and hardware as required.
• Conduct regular system checks and updates to ensure compliance with security and performance standards.
• Provide training and guidance to end-users on the proper use of IT systems and applications.
• Participate in continuous improvement initiatives to enhance our IT support processes.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a helpdesk or service desk role, preferably in a corporate or IT environment.
• Strong knowledge of ITIL framework and best practices.
• Proficiency in using helpdesk software such as ServiceNow, Jira, or similar.
• Good understanding of networking concepts and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Ability to work independently and as part of a team.
• Familiarity with Windows and macOS operating systems, as well as common office productivity software.
• Bachelor's degree in Information Technology, Computer Science, or a related field. (Preferred but not required)

🛠️ Keahlian

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