Customer Service Officer - Marketing & Client Engagement

Join Total Reach Marketing as a Customer Service Officer in the vibrant heart of Bali! This is your opportunity to blend exceptional client engagement with dynamic marketing initiatives in a fast-paced, international environment. You’ll serve as the bridge between our clients and our team, ensuring their needs are met with a smile.

At Total Reach Marketing, we’re not just a marketing agency; we’re a community of passionate professionals dedicated to delivering exceptional results. Located in the bustling city of Kuta, our office is the perfect blend of work and play, with easy access to Bali’s rich culture and stunning beaches. We’re looking for someone who thrives in a dynamic, creative environment and is eager to contribute to our continued success.

As a Customer Service Officer, you’ll be at the heart of our operations, handling client inquiries, managing accounts, and ensuring our clients are satisfied with our services. You’ll work closely with our marketing team to develop and implement campaigns that drive results. This role is perfect for someone who loves a challenge and is ready to make a difference in the world of marketing.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients and stakeholders, ensuring their needs are met and their experience is positive.
• Manage client accounts, including onboarding, maintenance, and resolution of issues.
• Coordinate with the marketing team to develop and implement campaigns that meet client objectives.
• Monitor and report on client satisfaction and campaign performance.
• Assist in the development and maintenance of client relationships.
• Stay up-to-date with industry trends and best practices in customer service and marketing.
• Participate in team meetings and contribute to the overall success of the marketing team.
• Handle administrative tasks related to client management and marketing initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum 2 years of experience in customer service, client management, or a related field.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational and time management skills.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Creative and strategic thinker with a passion for marketing.
• Familiarity with digital marketing tools and platforms such as Google Analytics, Google Ads, and Facebook Ads Manager is a plus.

🛠️ Keahlian

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