Customer Service & Documentation Manager

Are you a passionate, dynamic, and proactive professional looking to take your career to the next level? Join our growing team as a Customer Service & Documentation Manager and play a pivotal role in ensuring seamless operations and exceptional customer experiences. Based in the vibrant city of Bali, you'll be part of a dynamic team dedicated to delivering top-notch customer service and maintaining comprehensive documentation. At Private Advertiser, we're committed to fostering a culture of innovation and growth, offering you the opportunity to develop your skills in a supportive and collaborative environment.

In this role, you'll be responsible for managing and optimizing our customer service operations, ensuring that our clients receive the highest level of support and satisfaction. You'll work closely with our team to streamline processes, implement best practices, and continuously improve our service standards. Additionally, you'll be instrumental in maintaining and updating our documentation, ensuring that all information is accurate, up-to-date, and easily accessible. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a significant impact on our operations and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize customer service operations to ensure high levels of client satisfaction.
• Develop and implement strategies to improve customer service processes and workflows.
• Maintain and update comprehensive documentation, including customer records, service manuals, and operational procedures.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Train and mentor customer service staff to ensure consistent service standards and best practices.
• Collaborate with cross-functional teams to identify and resolve operational issues.
• Ensure compliance with company policies, industry regulations, and best practices.
• Provide regular reports and updates on customer service performance and documentation status.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or a similar role.
• Proven track record of successfully managing customer service operations and improving service standards.
• Strong knowledge of documentation management tools and software, such as Salesforce, Zendesk, or similar.
• Excellent communication, interpersonal, and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer service management or a related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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