Call Center Agent - Banking Services (Semarang)

Join Infomedia Nusantara as a Call Center Agent in Semarang and become a vital part of our customer service team! In this role, you will handle incoming calls and messages, ensuring that every customer interaction is professional, efficient, and aligned with our commitment to delivering exceptional banking services. Our team is dedicated to providing top-notch support to our customers, and we're looking for passionate individuals who are eager to make a difference.

As a Call Center Agent at Infomedia Nusantara, you will be the first point of contact for our customers, addressing their inquiries, concerns, and requests with a friendly and knowledgeable demeanor. You will work closely with our banking partners to ensure that customer needs are met promptly and accurately. With a focus on continuous improvement, we offer opportunities for growth and development, making this an exciting role for those looking to build a career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and messages from customers, providing prompt and accurate responses.
• Assist customers with banking inquiries, account information, and transaction processing.
• Document customer interactions and maintain accurate records of all communications.
• Collaborate with banking partners to resolve customer issues and ensure satisfaction.
• Monitor and adhere to service level agreements (SLAs) and quality standards.
• Stay updated on banking products, services, and industry trends to provide informed support.
• Participate in training programs and continuous improvement initiatives to enhance skills and knowledge.
• Contribute to a positive and productive team environment, fostering strong customer relationships.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software such as Salesforce or Zoho.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with banking products and services is a plus.
• Ability to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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