Lead Front Desk Receptionist

PT Baskoro Raya · 📍 Padang · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 16.000.000 – Rp 21.000.000 per month
PT Baskoro Raya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Padang. In this role, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to manage a team effectively.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, providing a warm and professional welcome.,Manage the front desk operations, including check-in, check-out, and guest inquiries.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.,Handle guest complaints and concerns, resolving issues promptly and professionally.,Maintain accurate and up-to-date guest records and reservations.,Supervise and train front desk staff, ensuring high standards of service and customer satisfaction.,Monitor and control front desk expenses, ensuring compliance with budgetary guidelines.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a supervisory or leadership position.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English and local language (Bahasa Indonesia).,Familiarity with hotel management systems and software.,Ability to work in a fast-paced environment and meet tight deadlines.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Customer serviceTeam leadershipProblem-solvingTime managementAttention to detailConflict resolution
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